Return Policy

que sera' Return Policy Online accepts returns within 30 days of receipt for a refund, exchange or store credit.  Shipping charges will not be refunded.  You will be responsible for any return shipping costs.  You will be responsible for shipping charges if a return is exchanged.  The following items are NOT returnable:  hair accessories, sale merchandise, personalized items and custom items.  Please send back returns to the following address:

que sera' Returns
244 Water Street
Excelsior, MN  55331
(952) 924-6390

Please include your order number and/or packing slip with your return.   Also, please provide your contact information: name, address, phone and/or email address.  Items must be in the original packaging or may be subject to a 20% restocking fee. Items must be in new condition and unused.

If you receive an item that is damaged or defective you need to notify customer service 952-924-6390 or within 10 days of receipt to file a claim.

que sera' In-Store Return Policy

que sera' accepts returns for store credit or exchange within 10 days of receipt.  No returns on hair accessories, sale merchandise or personalized or custom items.